How can I troubleshoot DCAP and Internet issues?
The Tehama DCAP or Data collector requires power via a wall mount power transformer and an Internet connection via Ethernet cable, WiFi, or Cellular (if the DCAP is cellular enabled).
First check the Power LED on the front of the DCAP. If it is off then check the power connection at the DCAP and the AC power to the wall transformer.
If the Power LED is on (green), then issues can range from an unplugged or faulty Ethernet cable, a change in Internet settings or service provider, new networking equipment, or loss of power to a switch that the DCAP is connected to.
Where the Ethernet cable plugs in, there are green/yellow lights; if those are off there is a physical connection problem within the Ethernet LAN (cable unplugged, switch un-powered). If those connector lights are OK, then check the Status LED on the front of the DCAP. If it is orange/red, then this indicates that the DCAP cannot reach the Internet nor our cloud servers; sometimes this results from a change in the property's internet configuration or upon rare occasions a firewall issue.
If the DCAP is using WiFi, make sure the SSID or Password has not changed.
If the Status LED is Green, then our older DCAPs (those with an external antenna) may need to be power cycled. Unplug the power for 20 seconds until the Power LED goes out, then re-apply power.
If the Status LED is off completely, then the DCAP is defective and we can issue an RMA to replace it should it still be under warranty.